8b FAQ - Frequently Asked Questions

During registration, you only need your basic information - name, mobile number, and email. However, for withdrawals, you'll need to complete KYC verification. This requires a copy of your National ID (NID), birth certificate, passport, or driving license. You may also need a utility bill or bank statement for address verification. KYC verification is typically completed within 24-48 hours. This process helps keep your account and transactions secure.

No, according to 8b's rules, each person can only create one account. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended. We detect duplicate accounts using IP addresses, device IDs, and payment information. If you have any issues with your account, contact our support team. They'll help you recover your account or resolve the problem. You'll get all the benefits with just one account.

If you forget your password, click the "Forgot Password?" link on the login page. Provide your registered mobile number or email. We'll send you a reset link or OTP. Click that link or use the OTP to set a new password. For security, use a strong password that includes letters, numbers, and special characters. If you still can't reset your password, contact our customer support. They'll help you manually.

Take a few important steps to keep your 8b account secure. First, use a strong and unique password that you haven't used elsewhere. Enable two-factor authentication (2FA) for additional security. Never share your login details with anyone. Avoid logging in on public Wi-Fi. Regularly check your account activity. If you notice any suspicious activity, report it to our support team immediately. 8b will never ask for your password via email or SMS.

Wagering requirements are conditions you must meet before withdrawing a bonus. They're typically expressed as a multiplier of the bonus amount, such as 30x or 40x. For example, if you receive a BDT 1,000 bonus with a 30x wagering requirement, you'll need to bet BDT 30,000. Not all games contribute equally to wagering - slots usually contribute 100%, while table games contribute 10-20%. You can view your wagering progress in the account section. Complete the wagering within the time limit, typically 30 days. Each bonus has specific terms, so read the applicable terms and conditions.

8b offers attractive cashback deals for regular players. Cashback returns a percentage of your losses, typically ranging from 5% to 20%. For example, if you lose BDT 10,000 in a week and receive 10% cashback, you'll get BDT 1,000 back. Cashback is usually given weekly or monthly. Some cashback comes as bonus money with wagering requirements, while others are given as direct cash that can be withdrawn immediately. VIP members receive higher cashback rates. Check the promotions page for current cashback offers.

Free spins are chances to spin slot games for free. 8b regularly offers free spin promotions, especially for new slot game launches or special occasions. Free spins are typically applicable for specific slot games. When you receive free spins, they're automatically added to the designated game. Winnings from free spins usually go to your bonus balance and have wagering requirements. The value per spin is predetermined. Free spins typically have an expiry period, usually 7-14 days. Check promotional emails and SMS to receive free spin offers. You can see your available free spins in the bonus section.

The 8b VIP Program offers special benefits for our loyal and regular players. VIP members receive higher bonuses, faster withdrawals, a personal account manager, exclusive promotions, and invitations to special events. The VIP Program works based on loyalty points - the more you play, the more points you earn. There are different VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. Higher levels come with better benefits. Your VIP status is automatically updated based on your activity. Play regularly and qualify for VIP privileges.

Both the 8b app and website offer the same features, but the app provides some additional advantages. The app delivers faster and smoother performance because it's installed on your device. You'll receive instant notifications about promotions and bonuses through push alerts. The app uses less data and works well even on weak internet connections. You can log in quickly using Touch ID or Face ID on the app. Some features are viewable in offline mode. The app is battery-optimized and uses less memory. However, the website is also fully mobile-optimized and easily accessible from your browser. Choose whichever suits your preference.

Games may not load for various reasons, and it's usually easily resolved. First, check your internet connection and make sure it's stable. Clear your browser cache and cookies. Check if your browser is up to date. Make sure JavaScript is enabled. Try a different browser or device. If using the app, check if you have the latest version installed. If using a VPN, try disabling it. Disable ad-blockers as they can block game loading. Restart your device and try again. If the problem persists, contact our support with the game name and error message.

8b supports almost all modern devices and browsers. Our app and website work fully on Android 5.0+ and iOS 11+ devices. On desktop, Windows 7+, macOS 10.12+, and Linux are supported. Among browsers, Chrome, Firefox, Safari, Edge, and Opera all work well. We use responsive design optimized for all screen sizes. You'll get full functionality on tablets too. The user interface looks perfect even on small smartphone screens. Keep your browser and operating system updated for the best experience. Basic features will work even on older devices.